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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not redirecting to another URL

    Asked by jkronk on June 01, 2016 at 12:04 PM

    Hello support,

    I'm still having issues with thank you form not redirecting to another page ... is this a "Mac" issue?

    This is the site and form in question http://bizrocks.wix.com/jkcap2

    Any help is greatly appreciated!

    Thanks,

    Joe Kronk

    Page URL:
    http://bizrocks.wix.com/jkcap2

    another not redirecting site
  • Profile Image
    JotForm Support

    Answered by Charlie on June 01, 2016 at 12:43 PM

    I was able to replicate the problem.

     

    It seems like it is specific on how you have embedded your form.

    Could you try following the steps on this guide: https://www.jotform.com/help/70-Adding-a-Form-to-Your-Wix-Site. Try using both the direct form URL and the iFrame embed code. See which one works better for you. My cloned form on Wix.com works and I was redirected to this page http://bizrocks.wix.com/jkcap2#!vid1/zdgqw. We'll wait for your response.

  • Profile Image

    Answered by jkronk on June 01, 2016 at 01:13 PM

    Hi Charlie,  thanks for your response.

    It's still not working on my side??  I tried both embedding URL, then tried embedding iFrame code ... the entire box just disappears both ways and does not redirect anywhere?

    At a loss??

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    JotForm Support

    Answered by Charlie on June 01, 2016 at 01:48 PM

    Your website is actually preventing you to jump to the target URL.

    You can check in your browser console the error message:

     

    May we know what exactly you are using to embed the form? Are you using the HTML code app as shown in this screenshot:

     

    Or are you using a different one? So far, we are unable to replicate the problem with both in the direct form link and on my test Wix website.

    It is possible that it is related on the app you are using or a plugin/extension you have in your website.

    Could you try testing it on a different Wix website you have. A more simple a basic one, see if the form works there. If it does, then the problem might be specific on how the other website is setup.

    You might also need to contact Wix support for this to better assist you.

  • Profile Image

    Answered by jkronk on June 01, 2016 at 01:57 PM

    I attempted to use both ... HTML Code 1st time ... then "Embed a Site" ... both produced the same results?

    Thanks for your help anyway

  • Profile Image
    JotForm Support

    Answered by Charlie on June 01, 2016 at 02:11 PM

    I'm sorry to hear that it is still not working.

    Here's my test Wix website: http://charmiequino.wix.com/jotformtestsite. The form is displayed two times in my home page, one is using the direct link and the other is using the iFrame embed code. Both are working and I am redirected to your website without any problems. You can make a test submission on my website to see how it looks like.

    I see there's a similar case about it in this support page of Wix: https://www.wix.com/support/html5/ugc/d932d710-1595-4039-8bfc-114b8ac3dfe3/a5dad106-a731-4157-932f-9118df6f482b. Although not sure how it was exactly fixed.

    For now, you might need to contact Wix support. But please let us know if you need further help on this.