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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submit button freezes at "Please wait."

    Asked by BBC2016 on June 02, 2016 at 01:45 AM

    when i click submit on my form at the bottom it just freezes and doesnt do anything except saying: PLEASE WAIT

    can u help asap?????????????????????????????????????

    Page URL:
    http://buildingbridgescoalition.org/moreinforsvp/

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    JotForm Support

    Answered by Kiran on June 02, 2016 at 02:19 AM

    I have tried submitting your form using test credit card number and able to replicate the issue at my end. However, as I check the browser console, I notice that there is an issue with the Stripe publishable key (one of the API keys).

    Could you try reconnecting your Stripe account in the Payment wizard of the form? Once the account is authorized, the Payment wizard should be showing the Stripe account is connected.

    Let us know if the issue still persists. We will be happy to take a look again for you.

    Thank you! 

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    Answered by BBC2016 on June 02, 2016 at 02:44 AM

    no nothing is working!!!!!!!!

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    JotForm Support

    Answered by Chriistian on June 02, 2016 at 03:01 AM

    I made a test submission to your form and it appears that I was able to submit the form successfully. 

    Due to this, it appears that the issue has been resolved. Please try clearing your browser cache and send another test submission to confirm. If the issue persists on your end, please let us know.

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    Answered by BBC2016 on June 02, 2016 at 03:17 AM

    its not working for me at all.

     

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    Answered by BBC2016 on June 02, 2016 at 04:03 AM

    IT WORKS - THANK U!!!!!!!!!!!!!!!!!!!!

     

    Why did this submit button stop working though? Whats the reason?

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    JotForm Support

    Answered by beril on June 02, 2016 at 04:08 AM

    When I check your website I see that the height is changing. Because of that reason, I am not able to see the submit button.

     

    Could you re-embed the code as you see below?

    <div style="width: 100%; height: 100%; min-height: 971px;">

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/61450337435149" frameborder="0" style="width: 100%; height: 100%; min-height: 970px; border:none;" scrolling="auto"></iframe>

    </div>

     

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    Answered by BBC2016 on June 02, 2016 at 04:24 AM

    what????? I CAN SEE THE SUBMIT BUTTON ON MY END - CAN U SEE IT TOO NOW?>> OR NO???

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    JotForm Support

    Answered by ashwin_d on June 02, 2016 at 05:06 AM

    Hello BBC2016,

    I did check your webpage where you have embedded your form and it still does display submit button. Please check the screenshot below:

     

    Thank you!