Submit button freezes at "Please wait."

  • BBC2016
    Asked on June 2, 2016 at 1:45 AM

    when i click submit on my form at the bottom it just freezes and doesnt do anything except saying: PLEASE WAIT

    can u help asap?????????????????????????????????????

  • Kiran Support Team Lead
    Replied on June 2, 2016 at 2:19 AM

    I have tried submitting your form using test credit card number and able to replicate the issue at my end. However, as I check the browser console, I notice that there is an issue with the Stripe publishable key (one of the API keys).

    Submit button freezes at Please wait Screenshot 30

    Could you try reconnecting your Stripe account in the Payment wizard of the form? Once the account is authorized, the Payment wizard should be showing the Stripe account is connected.

    Submit button freezes at Please wait Screenshot 41

    Let us know if the issue still persists. We will be happy to take a look again for you.

    Thank you! 

  • BBC2016
    Replied on June 2, 2016 at 2:44 AM

    no nothing is working!!!!!!!!

  • Chriistian Jotform Support
    Replied on June 2, 2016 at 3:01 AM

    I made a test submission to your form and it appears that I was able to submit the form successfully. 

    Submit button freezes at Please wait Screenshot 20

    Due to this, it appears that the issue has been resolved. Please try clearing your browser cache and send another test submission to confirm. If the issue persists on your end, please let us know.

  • BBC2016
    Replied on June 2, 2016 at 3:17 AM

    its not working for me at all.

     

  • BBC2016
    Replied on June 2, 2016 at 4:03 AM

    IT WORKS - THANK U!!!!!!!!!!!!!!!!!!!!

     

    Why did this submit button stop working though? Whats the reason?

  • beril JotForm UI Developer
    Replied on June 2, 2016 at 4:08 AM

    When I check your website I see that the height is changing. Because of that reason, I am not able to see the submit button.

    Submit button freezes at Please wait Screenshot 20

     

    Could you re-embed the code as you see below?

    <div style="width: 100%; height: 100%; min-height: 971px;">

    <iframe id="JotFormIFrame" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/61450337435149" frameborder="0" style="width: 100%; height: 100%; min-height: 970px; border:none;" scrolling="auto"></iframe>

    </div>

     

  • BBC2016
    Replied on June 2, 2016 at 4:24 AM

    what????? I CAN SEE THE SUBMIT BUTTON ON MY END - CAN U SEE IT TOO NOW?>> OR NO???

  • Ashwin JotForm Support
    Replied on June 2, 2016 at 5:06 AM

    Hello BBC2016,

    I did check your webpage where you have embedded your form and it still does display submit button. Please check the screenshot below:

    Submit button freezes at Please wait Screenshot 20

     

    Thank you!