What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Adobe e-sign not working alongside JotForm

    Asked by Bridgerecruitment on June 02, 2016 at 07:13 AM
    JotForm e-sign Adobe E-Sign
  • Profile Image
    JotForm Support

    Answered by Charlie on June 02, 2016 at 09:47 AM

    I tested the Adobe DC eSign widget and was not able to replicate the problem.

    Please do make sure that your Adobe account was properly authenticated in the widget.

    You should be able to see a window telling you that the authentication was successful. 

     

    Here's my test form https://form.jotform.com/61533710435954. And here's a screencast of me filling it out:

     

    I checked the form titled "Amended Terms & Conditions 11%" and the widget setting does not show that you have authenticated your Adobe account:

     

    Please re-authenticate, click the "Update Widget" button and save your changes. Test your form again and see if you are now able to use the widget properly.

    We'll wait for your response.