Adobe e-sign not working alongside JotForm

  • Bridgerecruitment
    Asked on June 2, 2016 at 7:13 AM
  • Charlie
    Replied on June 2, 2016 at 9:47 AM

    I tested the Adobe DC eSign widget and was not able to replicate the problem.

    Please do make sure that your Adobe account was properly authenticated in the widget.

    Adobe e sign not working alongside JotForm  Image 1 Screenshot 50

    You should be able to see a window telling you that the authentication was successful. 

    Adobe e sign not working alongside JotForm  Image 2 Screenshot 61

     

    Here's my test form https://form.jotform.com/61533710435954. And here's a screencast of me filling it out:

    Adobe e sign not working alongside JotForm  Image 3 Screenshot 72

     

    I checked the form titled "Amended Terms & Conditions 11%" and the widget setting does not show that you have authenticated your Adobe account:

    Adobe e sign not working alongside JotForm  Image 4 Screenshot 83

     

    Please re-authenticate, click the "Update Widget" button and save your changes. Test your form again and see if you are now able to use the widget properly.

    We'll wait for your response.