What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I delete an item in product list?

    Asked by lescheneauxartscouncil on June 06, 2016 at 05:30 PM

    I have several products on my list for Paypal.  One is sold out - I can't see how I can delete the one product without having to re-keyin all the other products.  So basically can I edit my product list?


    Thanks, Diane

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    JotForm Support

    Answered by jonathan on June 06, 2016 at 09:00 PM

    Hi Diane,

    You need to redo the payment tool configuration wizard and then you can delete/remove the item in the product list.

    See video below for guidance.

    Please take note also that if you delete/remove and item in the product list, you will also loose the existing submission data of the form (those submission that have that item sold/selected).

    Perhaps you only want to disable the sold out item? Disabling the item will be the better option instead of deleting it. 

    Hope this help. Let us know if you need further assistance.

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    Answered by lescheneauxartscouncil on June 06, 2016 at 11:45 PM
    Thanks for your reply. I discovered that it was an issue with Microsoft Edge. When I tried with Google Chrome it worked.
    Sent from my iPhone
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    JotForm Support

    Answered by jonathan on June 06, 2016 at 11:52 PM

    Thank you for taking the time updating us on the status and letting us now it worked now.

    Feel free to contact us anytime should you need further assistance on JotForm.