How can I delete an item in product list?

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    Asked on June 06, 2016 at 05:30 PM

    I have several products on my list for Paypal.  One is sold out - I can't see how I can delete the one product without having to re-keyin all the other products.  So basically can I edit my product list?


    Thanks, Diane

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    Answered on June 06, 2016 at 09:00 PM

    Hi Diane,

    You need to redo the payment tool configuration wizard and then you can delete/remove the item in the product list.

    See video below for guidance.

    Please take note also that if you delete/remove and item in the product list, you will also loose the existing submission data of the form (those submission that have that item sold/selected).

    Perhaps you only want to disable the sold out item? Disabling the item will be the better option instead of deleting it. 

    Hope this help. Let us know if you need further assistance.

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    Answered on June 06, 2016 at 11:45 PM
    Thanks for your reply. I discovered that it was an issue with Microsoft Edge. When I tried with Google Chrome it worked.
    Sent from my iPhone
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    Answered on June 06, 2016 at 11:52 PM

    Thank you for taking the time updating us on the status and letting us now it worked now.

    Feel free to contact us anytime should you need further assistance on JotForm.