What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my form not always work on mobile devices?

    Asked by jenneralstar on June 07, 2016 at 01:52 AM

    We are having issues with the form working on mobile devices. Either it erases and starts over out of the blue or starts over when people submit.

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    JotForm Support

    Answered by Chriistian on June 07, 2016 at 03:10 AM

    I checked your form on mobile and made a test submission. I cannot seem to replicate the issue that you are encountering as I was able to submit the form successfully.

    Do you still encounter any issues with the form? If you are still encountering issues with the responsiveness of the form, I would suggest to add the Mobile Responsive widget to your form. If the issue persists, please let us know.