What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Form: When does the money show in the paypal account

    Asked by seedfoundation on June 07, 2016 at 11:47 AM

    I added PayPal to my form to accept payments. If someone chooses to use the feature, I know that I have to complete the submission, but when does the money show in the paypal account?

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    JotForm Support

    Answered by Mike on June 07, 2016 at 01:20 PM

    When the PayPal form is submitted and transaction is completed by the form user, it should be immediately reflected in your PayPal history.

    Please note that unpaid submissions are placed into 'Incomplete Payments' category on submissions page. The transaction is Not processed when you complete such submission, more information is available in the next guide.

    Paypal Incomplete Payments FAQ

    If you need any further assistance, please let us know.

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    Answered by seedfoundation on June 10, 2016 at 12:04 PM

    Thank you, Mike! 


    ONe last question - why are some payments 'complete' and others need to be verified? Is this something with PayPal or JotForm?

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    JotForm Support

    Answered by Charlie on June 10, 2016 at 01:11 PM

    I am not sure what you meant by "others need to be verified"? May I know if you have read the guide shared by my colleague? It's this link: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    If your users completed the payment in Paypal BUT the submissions are labeled as "Incomplete", then it is possible that your Paypal account's IPN is NOT enabled. Please enable it by following this guide: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    I hope that helps.