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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Auto Submission Deleter Not Working

    Asked by djflorence on June 08, 2016 at 09:08 AM

    Hi folks,

    I have a form that uses the Auto Submission Deleter to erase all submissions however it is not working 100% of the time.  Recently I have to go in manually and delete the submissions.  I have the correct form associated with the app.  Is there any issues with the app or am I doing something incorrect?  And it has worked with the form in the past and sporadically now.

     

    Thanks

    Page URL:
    http://form.jotform.us/form/52084089174156

    Submissions app thanks all submissions
  • Profile Image

    Answered by victor on June 08, 2016 at 10:37 AM

    I have just reviewed the auto delete app and did not notice any problems. I configured it with one of my form and all the submission where deleted automatically. I did notice that some times there was a small lapse where I could see a submission. This was because it takes a few seconds for the app to go through all the forms and delete the proper ones.

    I also noticed that the form in question does not have any submission saved in our servers at the moment.

    If you notice this again, do let us know and we will be glad to take another look.

  • Profile Image

    Answered by djflorence on June 08, 2016 at 11:13 AM

    I removed the attached form from the Auto Delete App and reassociated it and that seems to have it working again.  I will let you know if there are any more issues.

     

    Thanks

  • Profile Image

    Answered by victor on June 08, 2016 at 11:58 AM

    Thank you for the update. Do let us know if you are still having problems.

  • Profile Image

    Answered by djflorence on June 08, 2016 at 12:36 PM

    Just happened again.  Now have one form submission saved and not auto deleted.

     

    Thanks

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    Answered by djflorence on June 08, 2016 at 12:58 PM

    Auto delete is no longer deleting submissions I will not edit anything until you have a chance to look at it but with out this ability this form can not be used.

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on June 08, 2016 at 02:36 PM

    Our apologies. Can we test your form? Seems like it's been used so I need to know if it's okay to test it. I will also try testing the app on my end.

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    Answered by djflorence on June 08, 2016 at 03:09 PM

    Yes go right a head.  Thanks

  • Profile Image

    Answered by djflorence on June 08, 2016 at 03:10 PM

    I do have people using the form so I had to manually delete the submission so they could continue to use it.

     

    Thanks

  • Profile Image

    Answered by victor on June 08, 2016 at 04:56 PM

    Sorry for the delay. I have just submitted a test form and no data was saved in our servers. It was automatically deleted.

    If this occurs again please let us know and we will look at it immediately.

  • Profile Image

    Answered by djflorence on July 26, 2016 at 10:41 AM

    Hi,

     

    The issue is still happening.  Not all the time but enough to make my form unuseable.  I just completed one and the submission has not been deleted.  Please help.

     

    Thanks

  • Profile Image

    Answered by victor on July 26, 2016 at 11:12 AM

    Sorry for the inconvenience. I have just reviewed your form and could not really indicate why it does not delete all the submission properly.

    I did find a strange thing. and assuming that is the cause. Our server still have 10 upload files from the form that where not delete properly

    Before I remove it permanently, I would like to confirm if you already have these files? If you do please let us know so we can remove it and delete your other 2 submission that are still in our records.

  • Profile Image

    Answered by djflorence on July 26, 2016 at 11:31 AM

    Yes please delete all submissions.

     

    I have not been able to consistently repeat the issue.  But usually once every 20 to 30 submission it does not delete.

     

    Thanks.

  • Profile Image

    Answered by victor on July 26, 2016 at 11:50 AM

    I have removed does 10 files and also deleted the 2 submission. Hopefully this resolves the issue. If you are still having problems, please let us know and we will be glad to take another look.

  • Profile Image

    Answered by djflorence on July 26, 2016 at 12:03 PM

    Thanks but it just happened again.  Tow forms entered on saved one deleted.

  • Profile Image

    Answered by victor on July 26, 2016 at 12:18 PM

    Sorry for the inconvenience. I am assuming you are using our auto submission delete app. If this is the case, can you remove the form and re-configure it again.

    Please let us know if that helps.