What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    All my forms are Disable!

    Asked by precich1 on June 08, 2016 at 10:19 PM

    So i just finish a new form for my site, and i noticed that when i was trying to Preview the form was showing as Disable, then i remove some widgets to see if the problem persist, but then i saw that all the forms in my site went Down, now all my forms are Disable, and i would like to know why?

    Some help please, or answers.

    Thanks :)

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    JotForm Support

    Answered by jonathan on June 08, 2016 at 10:36 PM

    You have form https://www.jotform.us/form/61585224725155 in your account that captures social security account, account username and password.

    This violate our Terms of Use.

    The Phishing filter suspended your account and forms.

    You need to remove this form and other similar form in your account/username precich1 before we can request reactivation of the account.

    Let us know if you need further assistance.

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    Answered by precich1 on June 09, 2016 at 02:16 PM

    Ok, is there anyway i can still request this, does this terms change on premiun supscription. because we are a Phone Service company and, well this fields are needed.

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    JotForm Support

    Answered by david on June 09, 2016 at 04:17 PM

    We do not allow for the collection of passwords regardless of the subscription level.  This is to protect users filling out forms from phishing.  Since we have no way to distinguishing between legitimate forms and phishing forms, certain sensitive data such as passwords is simply not allowed to be collected.