What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditional Logic not working

    Asked by yusuffrosh on June 09, 2016 at 01:35 AM

    See attached image.

    Screenshot
    attached
  • Profile Image
    JotForm Support

    Answered by liyam on June 09, 2016 at 03:03 AM

    Hello,

    Please edit your form using this link: https://www.jotform.com//?formID=61563894639976&old

    That link above will load the old preferences window. Next click Condition and click on the lower left the Saved Conditions button.

    Click to edit the saved condition and then it will load the old form calculations window. As soon as the conditions load, you will notice a button-looking element in the Conditions wizard, click the numeric 0-9, it should change to a-z and the button will turn gray.

    Once the complete element turns gray, save your condition and then save your form

    This should fix the problem.

    If you have questions or in need of assistance, please do let us know.

    Thanks.