Conditional Logic not working

  • AnjumaneShujaee
    Asked on June 9, 2016 at 1:35 AM

    See attached image.

    Jotform Thread 856828 Screenshot
  • liyam
    Replied on June 9, 2016 at 3:03 AM

    Hello,

    Please edit your form using this link: https://www.jotform.com//?formID=61563894639976&old

    That link above will load the old preferences window. Next click Condition and click on the lower left the Saved Conditions button.

    Conditional Logic not working Image 1 Screenshot 40

    Click to edit the saved condition and then it will load the old form calculations window. As soon as the conditions load, you will notice a button-looking element in the Conditions wizard, click the numeric 0-9, it should change to a-z and the button will turn gray.

    Conditional Logic not working Image 2 Screenshot 51

    Once the complete element turns gray, save your condition and then save your form

    Conditional Logic not working Image 3 Screenshot 62

    This should fix the problem.

    If you have questions or in need of assistance, please do let us know.

    Thanks.