Can you please help to stop blocking all emails from jotform.

  • Profile Image
    ponggolseafood
    Asked on June 09, 2016 at 05:37 AM

    Dear sir ;

     

    I had many email always being block by your system and losing my customer orders.

    please disable all blocking and let the system automatically sent all orders (emails) to info@ponggolseafood.com.sg.

    I am paying monthly subscriptions but your system is not giving me what I had paid for.

    Please reply to info@ponggolseafood.com.sg.

     

    Frustrated and Thank you

    Anthony 

  • Profile Image
    ashwin_d
    Answered on June 09, 2016 at 07:37 AM

    Hello Anthony,

    Upon checking your email address info@ponggolseafood.com.sg I found that it ended up in our bounce list for following reasons:

    Result: 

    info@ponggolseafood.com.sg is IN 

     the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com.sg is NOT

    I have now removed your email address from our bounce list and it should work fine. I would suggest you to please test your form again and get back to us if you receive submission emails successfully. 

    Thank you!