- ponggolseafoodAsked on June 09, 2016 at 05:37 AM
Dear sir ;
I had many email always being block by your system and losing my customer orders.
please disable all blocking and let the system automatically sent all orders (emails) to email@example.com.
I am paying monthly subscriptions but your system is not giving me what I had paid for.
Please reply to firstname.lastname@example.org.
Frustrated and Thank you
- JotForm Supportashwin_dAnswered on June 09, 2016 at 07:37 AM
Upon checking your email address email@example.com I found that it ended up in our bounce list for following reasons:
firstname.lastname@example.org is IN
the bounce list
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com.sg is NOT
I have now removed your email address from our bounce list and it should work fine. I would suggest you to please test your form again and get back to us if you receive submission emails successfully.