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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you please help to stop blocking all emails from jotform.

    Asked by ponggolseafood on June 09, 2016 at 05:37 AM

    Dear sir ;


    I had many email always being block by your system and losing my customer orders.

    please disable all blocking and let the system automatically sent all orders (emails) to info@ponggolseafood.com.sg.

    I am paying monthly subscriptions but your system is not giving me what I had paid for.

    Please reply to info@ponggolseafood.com.sg.


    Frustrated and Thank you


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    JotForm Support

    Answered by ashwin_d on June 09, 2016 at 07:37 AM

    Hello Anthony,

    Upon checking your email address info@ponggolseafood.com.sg I found that it ended up in our bounce list for following reasons:


    info@ponggolseafood.com.sg is IN 

     the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com.sg is NOT

    I have now removed your email address from our bounce list and it should work fine. I would suggest you to please test your form again and get back to us if you receive submission emails successfully. 

    Thank you!