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    Infusionsoft Integration: Update existing contacts?

    Asked by castatefair on June 09, 2016 at 12:31 PM

    Hi, 

    I have integrated with Infusionsoft, but I wanted to see if there's a way if that someone adds and email address that's already in my database that it's not adding a new contact, it's adding to an existing contact.

    Page URL:
    https://form.jotform.com/61455500795155

    infusionsoft integrated email duplicate contacts
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    JotForm Support

    Answered by Charlie on June 09, 2016 at 02:53 PM

    To confirm, when a submission is passed through to Infusionsoft, and if the contact is already existing, you want the existing contact to be updated instead of adding a new one? Is that correct?

    Unfortunately, it seems like it is not possible based on this thread https://www.jotform.com/answers/455135. One of our developers, Paul replied on that thread that it is not yet possible in Infusionsoft. However, I believe if the same information is being added, a duplicate checker function is being triggered, the new submission won't be adding the database which that will avoid duplicate contacts in your end.

     

    Please do confirm if I understood your concern correctly.

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    Answered by nirvc on June 30, 2016 at 06:37 PM

    I'm running into the same problem, funny thing is that it will apply the tags to the existing contact, but won't add information to fields.  If you let it create a new contact it will fill in all the appropriate fields.  Are they working on a resolution to this?  I have many forms we use for internal purposes that I need to do this, now I am looking at leaving Jotform unless there is a fix.
     

     

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    JotForm Support

    Answered by Chriistian on June 30, 2016 at 09:23 PM

    Hello @nirvc. To better assist you with your concern, I have moved your question to a new thread. Please follow this link to view that thread: https://www.jotform.com/answers/873585. We shall answer your question there. Thank you.