Infusionsoft Integration: Update existing contacts?

  • Profile Image
    Asked on June 09, 2016 at 12:31 PM


    I have integrated with Infusionsoft, but I wanted to see if there's a way if that someone adds and email address that's already in my database that it's not adding a new contact, it's adding to an existing contact.

  • Profile Image
    Answered on June 09, 2016 at 02:53 PM

    To confirm, when a submission is passed through to Infusionsoft, and if the contact is already existing, you want the existing contact to be updated instead of adding a new one? Is that correct?

    Unfortunately, it seems like it is not possible based on this thread One of our developers, Paul replied on that thread that it is not yet possible in Infusionsoft. However, I believe if the same information is being added, a duplicate checker function is being triggered, the new submission won't be adding the database which that will avoid duplicate contacts in your end.


    Please do confirm if I understood your concern correctly.

  • Profile Image
    Answered on June 30, 2016 at 06:37 PM

    I'm running into the same problem, funny thing is that it will apply the tags to the existing contact, but won't add information to fields.  If you let it create a new contact it will fill in all the appropriate fields.  Are they working on a resolution to this?  I have many forms we use for internal purposes that I need to do this, now I am looking at leaving Jotform unless there is a fix.


  • Profile Image
    Answered on June 30, 2016 at 09:23 PM

    Hello @nirvc. To better assist you with your concern, I have moved your question to a new thread. Please follow this link to view that thread: We shall answer your question there. Thank you.