JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Generally, this message appears when there is an issue with the login information or API details. Please try removing the API credentials in the payment wizard, then re-enter them. If you copied and pasted the data, make sure there are no spaces before or after the information. We recommend first pasting them into a text-editing program such as Notepad to ensure this.
Please get back to us if the issue still persists. We will be happy to assist you further.