What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I getting security message?

    Asked by AbundantLifeRaeford on June 09, 2016 at 06:06 PM

    No one is able to complete registration because an error message keeps popping up "Security Error: Security header is not valid". Why?

    Screenshot
    message Getting security error security header valid
  • Profile Image
    JotForm Support

    Answered by Kiran on June 09, 2016 at 07:57 PM

    Generally, this message appears when there is an issue with the login information or API details. Please try removing the API credentials in the payment wizard, then re-enter them. If you copied and pasted the data, make sure there are no spaces before or after the information. We recommend first pasting them into a text-editing program such as Notepad to ensure this.

    Please get back to us if the issue still persists. We will be happy to assist you further.