What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My clients are writing me to tell me that there payments are not going through my paypal link.

    Asked by Texasetiquette on June 10, 2016 at 10:24 AM

    I've checked with paypal and on their side, they are good. The problem that is encountered is. 

    "We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com."

    Paypal says it is in your court. Help! 

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    JotForm Support

    Answered by EltonCris on June 10, 2016 at 11:19 AM

    You have supplied wrong information on your Paypal payment field. You have to enter your Paypal Email on the Paypal Account when you open the Paypal Payment Wizard.

    If you need further assistance, let us know.