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    Attached files show up in the submission but are not included when the report is emailed

    Asked by clockert on June 10, 2016 at 11:31 AM

    The uploaded files show up in the submission archive, but they are not included with the completed form when it is auto-emailed to other managers after submissions.  How can I get the attachment to follow the forms when they are distributed to others?

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    JotForm Support

    Answered by Kiran on June 10, 2016 at 12:39 PM

    I have checked the email notification and see that the File upload fields are not included in the email and hence they are not being displayed. You may edit the email notification to add the image fields to it.

    Alternatively, you may add a new notification to your form so that all the fields in the form are automatically added to it and then delete the existing notification.

    Hope this information helps! 

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    Answered by clockert on June 10, 2016 at 01:45 PM
    thank you for your help.
    I have added the field to the email contents and it now carries the attachment through to the distribution.
    Very much appreciate your accurate, and timely, assistance.
    Charles Lockert
    Breen Energy Solutions
    16 E. Summit Street, Chagrin Falls, OH 44022
    (440) 840-0137
    This communication, along with any documents, files or attachments, email address(es), is intended only for the use of the addressee and may contain legally privileged and confidential information. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of any information contained in or attached to this communication is strictly prohibited. If you have received this message in error, please notify the sender immediately and destroy the original communication and its attachments without reading, printing or saving in any manner. Thank you.
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    JotForm Support

    Answered by Kiran on June 10, 2016 at 01:58 PM

    Great! It's our pleasure to assist you. Glad to see that the issue is now resolved. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!! 

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    JotForm Support

    Answered by Charlie on June 29, 2016 at 09:31 AM


    We are pleased to inform you that you can now have the file uploads as attachments in your email alerts. You can learn more about it on this blog post https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments  

    We hope you will like it.

    Thank you.