What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If a bronze user gets >500 total submissions, and later downgrades to free, does he keep all the previous submissions?

    Asked by lenardchengtw on June 10, 2016 at 01:29 PM

    Can new submissions be added as a free user after downgrading from bronze w >500 total submissions?

    Submissions all and keep
  • Profile Image
    JotForm Support

    Answered by david on June 10, 2016 at 02:22 PM

    I believe you are referring to the total submission storage limit?  If so, if you are over 500 stored submissions and downgrade back to a Free account, the most recent 500 submissions will be kept and the rest will be deleted after 10 days. 

    If you need to store more than 500 submissions after downgrading, we do offer a Storage subscription:

    https://secure.jotform.com/pricing

    You can also delete previous submissions to reduce the stored submissions total.