What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The Stripe connect option opens up then closes after a second causing authentication to failAsked by forgechurch on June 10, 2016 at 03:22 PM
I am trying to add a parent field to my form.
When I click to add a Stripe payment is takes me to the wizard. I then click the Stipe Connect Link and it opens a separate window (which closes after a second) and then the original page, a 'loading' graphic spins on the button and it says "Connecting" before saying "Failed" - without giving me any opportunity to put details in!?
It looks like your popup blocker is enabled. Please try checking and make sure to allow popups in Jotform, we only use popup for wizards so nothing to worry about it.
Click lock icon in the address bar
Allow popups from the options
You have to reload the page after then edit your form to connect your Stripe account.
You can also add the keys in the Stripe field properties: