What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error: form not found - this form is disabled. Why?

    Asked by sicurezzanazionale on June 11, 2016 at 11:12 AM

    I tried to view my form (https://form.jotformeu.com/61624743654358) but I can't see it. Why?

    Screenshot
    form is disabled form not found disabled autosuspended username password
  • Profile Image
    JotForm Support

    Answered by Jan on June 11, 2016 at 01:36 PM

    Your account is currently autosuspended. It was suspended automatically by our phishing detector tool. I checked your account and I saw form that is asking for username and password. This is considered a phishing form. You are not allowed to collect login credentials here in JotForm. This violates our terms of use.

    In order to re-activate your account, we need to delete those fields. Let us know if that is okay with you. Thank you.

  • Profile Image

    Answered by sicurezzanazionale on June 12, 2016 at 06:28 AM

    @Jan

    I'm sorry for the mistake.

    Can I delete only the fields "username" and "password", without deleting all the entire form?

     

  • Profile Image
    JotForm Support

    Answered by Jan on June 12, 2016 at 07:06 AM

    I can see that you already deleted the guilty fields. I can also see that your account is now active.

    If you have any questions, let us know. Thank you.