- alexeyhAsked on June 12, 2016 at 11:12 AM
currently my plan is Silver
Now I need to reduce it to Bronze
What I have to do?
You must to cancel a permanent billing me each month
- JotForm SupportKiranAnswered on June 12, 2016 at 12:07 PM
I see that your account is subscribed to Silver monthly plan using PayPal. In order to cancel the Paypal Subscription:
1. Log into your PayPal account
2. Find the latest payment you made to us
3. Click on your subscription number
4. Click on "Cancel Subscription" button
When you cancel your subscription you will not be charged again. But your account will hold Silver status until your next billing date.
Once the account is downgraded to Free, you may upgrade your account to Bronze subscription again.
Hope this information helps! If you have any other questions, please let us know. We will be happy to help.