What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need to downgrade my plan to Bronze

    Asked by alexeyh on June 12, 2016 at 11:12 AM

    currently my plan is Silver

    Now I need to reduce it to Bronze

    What I have to do?


    You must to cancel a permanent billing me each month 

  • Profile Image
    JotForm Support

    Answered by Kiran on June 12, 2016 at 12:07 PM

    I see that your account is subscribed to Silver monthly plan using PayPal. In order to cancel the Paypal Subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button

    When you cancel your subscription you will not be charged again. But your account will hold Silver status until your next billing date.

    Once the account is downgraded to Free, you may upgrade your account to Bronze subscription again.

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.