Scrollbar disappears when using Google Chrome

  • Profile Image
    oitent
    Asked on June 13, 2016 at 09:43 AM

    After clicking on the Edit options and closing the window, the scrolling disappears and only comes back after selecting deign and closing.

     

    Other than that, the BEST free application i've ever come across.

    Congrats

  • Profile Image
    Boris
    Answered on June 13, 2016 at 10:50 AM

    We are happy to hear you are liking our Form Builder and services. :)

    When it comes to the issues you are experiencing on Google Chrome, I'm not sure if I understand which edit button you are referring to - there is a rather large number of edit buttons and edit options we have within the form builder, as well as with other functions.

    In order to better understand the issue you are experiencing, could you please share with us the exact URL of the page where you are experiencing the issue?

    Additionally, could you please share a screenshot of where the scrollbar is missing? Since our forum software cannot accept inline images sent through email, you can upload images to your post by opening your support thread directly in the browser, and then upload the image in the manner described on this thread.

    The support thread we are currently using is here:

    https://www.jotform.com/answers/859358

    We look forward to your response with more details about where scrolling is failing on your end, and we will be happy to help. Thank you.

  • Profile Image
    oitent
    Answered on June 16, 2016 at 07:57 AM

    Yes, sorry, i wasn't very clear on it. Here it goes in the attached image:

  • Profile Image
    victor
    Answered on June 16, 2016 at 09:43 AM

    Are you indicating that when you press the the properties of the HTML field, the scrollbar disappears? I have tested Chrome and FireFox and I could not replicate the issue.

    Can you try clearing your cache and cookies and see if this resolves the issue.

     

  • Profile Image
    oitent
    Answered on June 20, 2016 at 02:34 AM

    Thats exactly right! Somehow it fixed itself though… Thanks

  • Profile Image
    liyam
    Answered on June 20, 2016 at 02:57 AM

    Thanks for keeping us posted, oitent.

    If in any case you get to encounter more issues or if you have some questions or concerns, please do let us know. :)