What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Scrollbar disappears when using Google Chrome

    Asked by oitent on June 13, 2016 at 09:43 AM

    After clicking on the Edit options and closing the window, the scrolling disappears and only comes back after selecting deign and closing.


    Other than that, the BEST free application i've ever come across.


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    Answered by Boris on June 13, 2016 at 10:50 AM

    We are happy to hear you are liking our Form Builder and services. :)

    When it comes to the issues you are experiencing on Google Chrome, I'm not sure if I understand which edit button you are referring to - there is a rather large number of edit buttons and edit options we have within the form builder, as well as with other functions.

    In order to better understand the issue you are experiencing, could you please share with us the exact URL of the page where you are experiencing the issue?

    Additionally, could you please share a screenshot of where the scrollbar is missing? Since our forum software cannot accept inline images sent through email, you can upload images to your post by opening your support thread directly in the browser, and then upload the image in the manner described on this thread.

    The support thread we are currently using is here:


    We look forward to your response with more details about where scrolling is failing on your end, and we will be happy to help. Thank you.

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    Answered by oitent on June 16, 2016 at 07:57 AM

    Yes, sorry, i wasn't very clear on it. Here it goes in the attached image:

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    Answered by victor on June 16, 2016 at 09:43 AM

    Are you indicating that when you press the the properties of the HTML field, the scrollbar disappears? I have tested Chrome and FireFox and I could not replicate the issue.

    Can you try clearing your cache and cookies and see if this resolves the issue.


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    Answered by oitent on June 20, 2016 at 02:34 AM

    Thats exactly right! Somehow it fixed itself though… Thanks

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    JotForm Support

    Answered by liyam on June 20, 2016 at 02:57 AM

    Thanks for keeping us posted, oitent.

    If in any case you get to encounter more issues or if you have some questions or concerns, please do let us know. :)