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    Thank You Page: It is redirecting to the old thank you page instead of customized page.

    Asked by rduong on June 13, 2016 at 10:59 AM

    Hi,

     

    I have problem with the thank you page. It's generates thank you page of Jotform instead the page i was create. Can you fix this ?

    Page URL:
    https://form.jotformeu.com/61614001549347

    Screenshot
    thank JotForm problem uploads jpg
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    JotForm Support

    Answered by Kevin_G on June 13, 2016 at 12:36 PM

    I have cloned your form and I was able to replicate the same issue, after making some changes the thank you page was still the default one instead of the customized. 

    However, seems like there is some delay for the changes to take effect, I would suggest you to do the same I did, set a custom thank you page, does not matter which web page you redirect, it is only for testing purposes, then try setting again your custom thank you page, it should take all the changes you have made on. 

    Here is my cloned form where I was able to resolve the issue: https://jotform.com/61645023598965 

    Please try doing it on your end and let us know if does help.