Why are people visiting my site telling my forms are disabled?

  • Profile Image
    Asked on June 13, 2016 at 12:55 PM

    People who use my site have been calling to say the form is gone and there is a message that says Form not found.  I can see the form on the jotform site but it doesn't show up on my website (www.stameliareled.com)  


    Can you advise?


  • Profile Image
    Answered on June 13, 2016 at 02:03 PM

    I see that you are having an issue with reports from users on your site saying that your embedded forms are disabled.

    Upon investigating this problem I found your account was suspended so this was the reason your forms got disabled.

    However, upon checking on it furthermore I found you had a text field used to tell customers to call your phone number to provide certain credit card information for payments.

    I have reactivated your account so your forms should now work normally since I don't see anything wrong with doing it that was so long as it does not do anything to violate our terms of usage.