What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are people visiting my site telling my forms are disabled?

    Asked by stameliareled on June 13, 2016 at 12:55 PM

    People who use my site have been calling to say the form is gone and there is a message that says Form not found.  I can see the form on the jotform site but it doesn't show up on my website (www.stameliareled.com)  

     

    Can you advise?


    Elaine

    Page URL:
    www.stameliareled.com

    JotForm message site www forms disabled disabled forms
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    JotForm Support

    Answered by KadeJM on June 13, 2016 at 02:03 PM

    I see that you are having an issue with reports from users on your site saying that your embedded forms are disabled.

    Upon investigating this problem I found your account was suspended so this was the reason your forms got disabled.

    However, upon checking on it furthermore I found you had a text field used to tell customers to call your phone number to provide certain credit card information for payments.

    I have reactivated your account so your forms should now work normally since I don't see anything wrong with doing it that was so long as it does not do anything to violate our terms of usage.