What does the incomplete payment exactly mean in regards to form submissions that have a bill attached to them via paypal

  • hayescook
    Asked on June 13, 2016 at 1:46 PM
    Page URL: https://form.jotform.com/60748002656960
  • Mike
    Replied on June 13, 2016 at 2:40 PM

    If you actually received a payment for 'incomplete payment submission', it usually means that we have not received an instant payment notification about successful payment from PayPal. 

    Paypal Incomplete Payments FAQ

    The reason behind this can be disabled Instant Payment Notifications (IPN) within your PayPal account. Please make sure that IPN is enabled within your PayPal account settings.

    How to Enable IPN for Paypal

    If you need any further assistance, please let us know.