is there an overage cost for going over submission limits?

  • Miriam Steinberg
    Asked on June 13, 2016 at 1:47 PM

    Hello,

    I'm thinking of signing up for the bronze account and am wondering what the charge would be if I go over the allotted 1000 forms per month.

    Thank you,

    Miriam Steinberg

  • David JotForm Support
    Replied on June 13, 2016 at 2:35 PM

    If you need more submissions than your current subscription allows, it would require upgrading to the next highest subscription.  Depending on how much time is left on your subscription, you will receive a pro-rated charge for the higher subscription.

  • Miriam Steinberg
    Replied on June 13, 2016 at 2:45 PM
    Thank you for the reply. If I were to go over a bit on one month let’s say by 20 submissions, would there be an additional charge?
    Miriam Steinberg
    [uccs-new-logo1]
    Parent and Community Engagement Coordinator
    545 Humboldt St.
    Rochester, NY 14610
    585-288-5702 ext. 254
    United Way Donor Option #3309
    www.urbanchoicecharter.org
    [https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcSO3t-mSlqeTj3gpHDhrfRGNiyEpgsigRxdKzuARQSdWTRNDfXM] ‘Urban Choice Charter School’
    [https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcTAzq-HopmIaOJPsHvrnBn-4HYeBj5qbbgiljUuAtesk7xeFqW7AA] @urbanchoicechar
    [ig2]
    urbanchoicecharter
    ...
  • David JotForm Support
    Replied on June 13, 2016 at 3:15 PM

    If your account is over limit for more than a day or two, the forms will be disabled and will no longer accept new submissions.  They will be restored when the subscription is upgraded on when the monthly reset occurs on the first day of the next month. 

    If you need an extra hundred or so submissions, you can always do the "Get More" tasks in your account settings:

    https://www.jotform.com/myaccount/getMore

    These tasks will permanently increase your monthly regular/ssl submission limits.

  • Miriam Steinberg
    Replied on June 13, 2016 at 3:45 PM
    Thank you, this is the info I need.
    Miriam Steinberg
    [uccs-new-logo1]
    Parent and Community Engagement Coordinator
    545 Humboldt St.
    Rochester, NY 14610
    585-288-5702 ext. 254
    United Way Donor Option #3309
    www.urbanchoicecharter.org
    [https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcSO3t-mSlqeTj3gpHDhrfRGNiyEpgsigRxdKzuARQSdWTRNDfXM] ‘Urban Choice Charter School’
    [https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcTAzq-HopmIaOJPsHvrnBn-4HYeBj5qbbgiljUuAtesk7xeFqW7AA] @urbanchoicechar
    [ig2]
    urbanchoicecharter
    ...