What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    is there an overage cost for going over submission limits?

    Asked by Miriam Steinberg  on June 13, 2016 at 01:47 PM

    Hello,

    I'm thinking of signing up for the bronze account and am wondering what the charge would be if I go over the allotted 1000 forms per month.

    Thank you,

    Miriam Steinberg

    charge hello and thank
  • Profile Image
    JotForm Support

    Answered by david on June 13, 2016 at 02:35 PM

    If you need more submissions than your current subscription allows, it would require upgrading to the next highest subscription.  Depending on how much time is left on your subscription, you will receive a pro-rated charge for the higher subscription.

  • Profile Image

    Answered by Miriam Steinberg  on June 13, 2016 at 02:45 PM
    Thank you for the reply. If I were to go over a bit on one month let’s say by 20 submissions, would there be an additional charge?
    Miriam Steinberg
    [uccs-new-logo1]
    Parent and Community Engagement Coordinator
    545 Humboldt St.
    Rochester, NY 14610
    585-288-5702 ext. 254
    United Way Donor Option #3309
    www.urbanchoicecharter.org
    [https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcSO3t-mSlqeTj3gpHDhrfRGNiyEpgsigRxdKzuARQSdWTRNDfXM] ‘Urban Choice Charter School’
    [https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcTAzq-HopmIaOJPsHvrnBn-4HYeBj5qbbgiljUuAtesk7xeFqW7AA] @urbanchoicechar
    [ig2]
    urbanchoicecharter
    ...
  • Profile Image
    JotForm Support

    Answered by david on June 13, 2016 at 03:15 PM

    If your account is over limit for more than a day or two, the forms will be disabled and will no longer accept new submissions.  They will be restored when the subscription is upgraded on when the monthly reset occurs on the first day of the next month. 

    If you need an extra hundred or so submissions, you can always do the "Get More" tasks in your account settings:

    https://www.jotform.com/myaccount/getMore

    These tasks will permanently increase your monthly regular/ssl submission limits.

  • Profile Image

    Answered by Miriam Steinberg  on June 13, 2016 at 03:45 PM
    Thank you, this is the info I need.
    Miriam Steinberg
    [uccs-new-logo1]
    Parent and Community Engagement Coordinator
    545 Humboldt St.
    Rochester, NY 14610
    585-288-5702 ext. 254
    United Way Donor Option #3309
    www.urbanchoicecharter.org
    [https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcSO3t-mSlqeTj3gpHDhrfRGNiyEpgsigRxdKzuARQSdWTRNDfXM] ‘Urban Choice Charter School’
    [https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcTAzq-HopmIaOJPsHvrnBn-4HYeBj5qbbgiljUuAtesk7xeFqW7AA] @urbanchoicechar
    [ig2]
    urbanchoicecharter
    ...