What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Completing PayPal submissions: When the payment will be viewable in PayPal account

    Asked by parkwayinmotion on June 13, 2016 at 04:38 PM

    How long after I have completed a submission from the "Incomplete Payments" until the payment is processed and can be viewed in my PayPal account? 

    incomplete payments paypal account complete submission
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    JotForm Support

    Answered by Mike on June 13, 2016 at 06:02 PM

    When the PayPal form is submitted and transaction is completed by the form user, it should be immediately reflected in your PayPal history.

    Please note that unpaid submissions are placed into 'Incomplete Payments' category on submissions page. The transaction is Not processed when you complete such submission, more information is available in the next guide.

    Paypal Incomplete Payments FAQ

    If you have any follow up questions, please let us know.