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  • Profile Image

    Unable to open form uploaded files.

    Asked by megan on June 13, 2016 at 04:59 PM

    Good Morning,

     

    I have a register your cv application that candidates fill out using jot form. Where they attach there cv.

     

    When the submission comes through to me - on mobile i can click on the cv and view, however i cant on my desktop/laptop. Are you able to help with this?

     

    Thanks 

    Page URL:
    www.thesauce.nz

    Screenshot
    format Mobile fill thanks register
  • Profile Image
    JotForm Support

    Answered by Kiran on June 13, 2016 at 06:17 PM

    I have checked the file uploaded for the submission and see that the file is properly downloading and opening. It looks like that the filename might be causing the issue on your laptop to download/open the uploaded file. Could you try downloading the file using the URL below and see if that works.

    https://www.jotform.co/uploads/THESAUCE/50341902801848/341019367341970311/eiji%27s%20CV.doc

    Please get back to us if the issue still persists. We will be happy to assist you further. 

  • Profile Image

    Answered by THESAUCE on June 13, 2016 at 10:45 PM
    Hi There,
    No the link below does not work either.
    Please advise where to from here.
    Thanks
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 13, 2016 at 11:54 PM

    I checked the uploaded files using my laptop and it seems that I am able to download and open the file successfully. Can you please try clearing your browser cache to see if that resolves the issue?

    You can also try downloading the files on the submissions page to see if that works.

    If the issue persists, please let us know.