What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form disabled?

    Asked by kneonakis on June 13, 2016 at 05:16 PM

    I cloned a form to make some changes and make it more appropriate for a different application and now BOTH are disabled.   Please advise why...

    different and Make both
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    JotForm Support

    Answered by Kiran on June 13, 2016 at 06:39 PM

    I see that your account is having multiple forms collecting credit card information using plain text fields which is not allowed with JotForm. 

    It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on Phishing forms.

    If you need to collect payments using JotForm, it is required to use one of the payment tools available.

    These payment tools comply with the security standards of PCI/DSS that is required to process credit card payments. 

    It is required to agree to our terms and to delete the guilty fields from the forms. Please confirm so that we can activate your account allowing to delete the guilty fields from the form.

    Thanks!