What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fields were filled out and shown in the email notification I received but they are not there when I view them to print out in submissions.

    Asked by rachelkarnesphotography on June 14, 2016 at 02:07 PM
    print submission missing data
  • Profile Image
    JotForm Support

    Answered by Mike on June 14, 2016 at 03:31 PM

    Thank you for contacting us.

    Could you please provide us with the form name, submission date, and information about which fields are missing?

  • Profile Image

    Answered by rachelkarnesphotography on June 14, 2016 at 04:47 PM
    Yes sorry! Here is a screen shot of what it looks like when I click on the submission in my form account
    [cid:b1293317-8dc4-4a53-91da-b622a71ab41d]
    They are empty. Here is a screen shot of what was emailed to me when she submitted it
    [cid:b66c2199-ae9b-462c-ad4e-7ee840e14dc4]
    She filled it out and signed it, but it's not showing up when I view the submission in jotform. I need to to create the pdf and print this so that I have all the fields and terms of the contract. This is the only one of my submissions I seem to be having an issue with. Is there a way to retrieve the information she clearly submitted ? Thanks!
    Kind Regards,
    Rachel Karnes
    716-785-4387
    rachelkarnesphotography.com
    ________________________________
    ...
  • Profile Image

    Answered by rachelkarnesphotography on June 14, 2016 at 04:50 PM
    Yes sorry! Here is a screen shot of what it looks like when I click on the submission in my form account
    [cid:b1293317-8dc4-4a53-91da-b622a71ab41d]
    They are empty. Here is a screen shot of what was emailed to me when she submitted it
    [cid:b66c2199-ae9b-462c-ad4e-7ee840e14dc4]
    She filled it out and signed it, but it's not showing up when I view the submission in jotform. I need to to create the pdf and print this so that I have all the fields and terms of the contract. This is the only one of my submissions I seem to be having an issue with. Is there a way to retrieve the information she clearly submitted ? Thanks!
    Kind Regards,
    Rachel Karnes
    716-785-4387
    rachelkarnesphotography.com
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on June 14, 2016 at 06:00 PM

    Unfortunately, we cannot receive screenshots via email replies. Please see the next thread to find out how to share screenshots in this support forum.

    How to include screenshot image in the support forum

    Thank you.