What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form collapse not working on Windows Phone

    Asked by becshall73 on June 15, 2016 at 07:32 AM

    Hi, I am using an emulator to test my form on Window Phone (Nokia Lumia 930) and I can't open most of the collapsed sections.  However the last section (checkout) does open.

     

    Thanks

    Page URL:
    https://form.jotformeu.com/61661744057357

    windows collapse not working sections section can't open form collapse
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    JotForm Support

    Answered by Charlie on June 15, 2016 at 09:13 AM

    May I know what emulator service you are using? I tested your form link on a Windows Lumia 930 emulator on Browserstack.com and was not able to replicate the problem. 

    Here's a screencast showing I have opened the form collapse fields of your form on Lumia 930:

     

    Could you please try another emulator or an actual device in your end?

  • Profile Image

    Answered by becshall73 on June 15, 2016 at 09:18 AM

    Hi, I was using Browserstack too!

    Thank you very much for posting the screenshots - that's very reassuring, so it must be something about my set-up here, so I won't worry about it any more.

     

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    JotForm Support

    Answered by Charlie on June 15, 2016 at 10:27 AM

    Thank you for updating us. Should you need more assistance on this, please do let us know.