What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our JotForms are not being sent to our e-mails again

    Asked by KMSolutions on June 15, 2016 at 08:49 AM

    Our JotForms are not being sent to our e-mails again. This happens once a week, help!

    emails email notifications bounce list not being sent notifications
  • Profile Image
    JotForm Support

    Answered by Jan on June 15, 2016 at 10:45 AM

    Your email address is in the bounce list again.

    I have remove it from the list. This happens because your email provider blocks, refuses or reject incoming emails from JotForm.

    Please contact your email provider and request to whitelist our mail servers and IP addresses. Here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please check this guide as well: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.

  • Profile Image

    Answered by KMSolutions on June 15, 2016 at 11:45 AM
    Okay, thank you very much

    Due to the large amount of responses we receive, we ask that you call our
    office at 978-696-5283 ext 1 with any questions you may have. If you are
    looking to schedule a showing, please make sure you have filled out one of
    our pre-qualification forms prior to calling.
    To see if you qualify for one of our units, first you MUST fill out our
    pre-qualification forms at the website below:
    http://www.jotform.us/form/51546249942159
    If you have any further questions or would like to speak to someone
    regarding the application process, please call us and we will be happy to
    assist you at 978-696-5283
    We look forward to hearing from you!​​
    *KMS*
    Tel: (978) 696-5283 Ext.1
    Fax: (978) 540-4469
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on June 15, 2016 at 12:58 PM

    You are welcome. Let us know anytime if you need our help. Thank you.