EMAILS NOT RECEIVED

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    Ensembleofcare
    Asked on June 15, 2016 at 09:37 AM

    we have been using emails to receive filled out forms, since last night the emails are not coming to us, I am able to retrieve the form online so it is getting submitted, just not forwarded to the emails.

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    kutlu
    Answered on June 15, 2016 at 09:52 AM

    Hello,

    Your email rides@etrides.com was in the bounce list. This happens when the email is rejected by the email providers for some time. I have removed it form the bounce list. But it seems that the mail provider has blocked our sender IP. So please contact to your mail provider admin to prevent this happening again.

    Please follow the link http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues for detailed explanation

    Best Regards