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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions are not in Google spreadsheet when using google spreadsheet integration

    Asked by heartbright on June 16, 2016 at 12:35 PM
    sheet google spreadsheet
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    JotForm Support

    Answered by liyam on June 16, 2016 at 01:59 PM

    Hello heartbright,

    Thank you for your post. However, it's unclear what your concern is about on Google Spreadsheets. So if you can provide us more information regarding this, we can then give you the assistance that you need.

    We'll be looking forward to your response.

    Thanks.

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    Answered by heartbright on June 16, 2016 at 02:36 PM

    sorry, I was doing a search.. I didn't realized I had made a post.

     

    But yeah I am noticing a big problem today with our google sheet integration on our forms.

     

    I'm getting the notification emails just fine as people register on my form.. but when i go look at my google sheet they aren't listed.

     

    Is there a new delay with the syncing between jotform and google sheets?  We've been using these both for quite some time and never had an issue before.

     

    I tried to delete the connection and re-add it, tried deleting the google sheet and renaming the new one but its still not up to date.

     

    Any suggestions on what could be wrong?

     

    Thanks!

     

    Tara

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    JotForm Support

    Answered by jonathan on June 16, 2016 at 04:24 PM

    Thank you for providing more details. 

    So far I could not produce issue with our Google spreadsheet integration as of this time.

    I test the integration on my form https://form.jotform.me/61676529037463 and integration was able to transfer the submission to the google spreadsheet here

    https://docs.google.com/spreadsheets/d/1PBjUstnV2nvLbGaJcLyxl32qSP8CSbbD5d2fxhfCuZA/edit?usp=sharing

     

    You can also test submit my form and check on the shared spreadsheet if your test submission is there.

    --

    What I suggest you try on your form is remove the integration again, Save the form, and then redo the google spreadsheet inttegration process.

    Make sure to not do any modification on the sheet in google spreadsheet also. This is to avoid breaking the integration/connection.

    Hope this help. Let us know if issue persist.

     

     

     

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    Answered by aslaven on September 10, 2016 at 11:44 AM

    NONE OF MY GOOGLE SHEETS ARE POPULATING IN GOOGLE UNLESS I DISCONNECT AND RECONNECT CONSTANTLY!  I DO NOT THINK THAT IS HOW IT IS SUPPOSE TO WORK.
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    JotForm Support

    Answered by liyam on September 10, 2016 at 03:06 PM

    Hello  aslaven,

    I have moved your question to a new thread in order to have a more specific approach on resolving your issue. We'll respond to your concern on this thread instead.

    Thanks for your patience.