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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where to update credit card number on which I am being billed?

    Asked by Sandee Smith on June 17, 2016 at 12:10 PM

    A while ago I made a update to my account to reflect a change in credit cards for monthly payments.  I no longer have Amex.  I can't find where on my account screen it took, (VISA) should be my payment card. 

    I'm also getting monthly (seems like) emails that I'm upgrade to premium or an update is done.  I hope my account has not been compromised.  I should be paying $9.99 a month for your services.


    Please contact me 804-400-5473, I've tried to reach out to you.


    Thank you.  

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    JotForm Support

    Answered by ashwin_d on June 17, 2016 at 01:21 PM

    Hello Sandee,

    I did check your account and found that you have premium monthly subscription and you are paying $9.95 per month. 

    It seems you were earlier being billed on Amex credit card ending with ****3009 and successfully updated credit card number ****6803. Is this the card on which you want to be billed right?

    You may like to take a look at the following guide on how to update your payment method:  https://www.jotform.com/help/330-How-to-Update-My-Subscription-s-Payment-Method 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by hire1 on June 18, 2016 at 11:45 AM
    Thank you