My forms are not being emailed to me

  • coastalevents
    Asked on June 19, 2016 at 4:31 PM

    The test emails are not going through, and the forms submitted on our website are not coming thru to us either.

  • Kiran Support Team Lead
    Replied on June 19, 2016 at 5:03 PM

    I see that your email address is in our bounce list and so the emails are not being delivered to this address. I have now removed from the bounce list and you should be able to receive the emails without any issue. 

    Also, please go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please check now and let us know if the issue still persists. We will be happy to assist you further.