Appointment Slots widget stops counting down

Hi,

We built a form using Appointment Slots widget for people to sign up for our workshops. At the beginning, it was working great. But now, the widget stops counting down and all the available slots are back at the original cap. Please help! We're in the middle of registration and it would be a big issue if we have to redo the form all over.

https://form.jotform.com/61327727934967

Thank you,

An

From what I see and understand so far you have been using our appointment slot widget but after working for awhile it has now reset itself on your form.

Upon investigating this issue I am able  to confirm that it's back to the same count that you have it set for in your form.

I have tried to replicate this issue on a new form test similarly but it is staying and not resetting.

Have you been editing or making any changes and submission edits lately since this occurred?

When did you notice this started happening?

Hi, we have not made any changes or submission edits lately since the problem occurred. This problem probably started over between last Saturday-Sunday, June 18-19.

Thanks!

Thank you for the additional details about your issue and we do sincerely apologize about any inconveniences that this problem may have caused.

Please allow us some time to investigate this issue further then we'll update you again as soon as we know more about this problem. 

Update ~

You mentioned before this was working and more recently it has since reset and stopped.

Strangely though, I noticed that your submission data for this is blank as well where the appointment slot information should be shown.

I did some a lot of testing furthermore and unfortunately I am still unable to replicate this problem on separate tests and any attempts to resolve the issue from my side seem to have no effect yet.

It seems that this is existing on your form so what I am gonna do is send this over to our developers so they can take a much better and deeper look into this problem too help resolve it since I think there may be something more going on with it.

As soon as we know what's happening and it's resolved we'll update you again.

Hi, I just wanted to add to An's response.  Once we tested the form and saw that the counters were working, I deleted all the test submissions and verified that the counters had reset themselves correctly to their original max # --- they all had.  No changes, additions were made to the form at that time, nor since that time.  After a number of actual registrations were submitted, I verified that the counters were correctly counting down, where applicable--which they did.  Again, no changes, additions were made then nor since then.  This past weekend I checked again and saw that the counters were all back to their original max assigned number.  Again, no changes, edits were made.

We do appreciate all your help in trying to figure this out.

Many thanks!

https://form.jotform.com/61327727934967

Elizabeth

Thank you for the additional details, I can see my colleague has already escalated this thread to our second level support, it is currently assigned to one of our developers and we should receive an update soon.

I will add this to the current opened ticket as well so it will be investigated why sometimes it works and sometimes it does not. 

Hi,

We want to know if you have any updates on this issue. If possible, can you give us a time-frame when you think this can be resolved? We need to decide very soon if we need to find a different solution.

Thank you,

An

I will check the updates with Developer, and will send you updates accordingly.

Thanks

Hello, Just wanted to check in to see if there are any updates.  

Thank you,

Elizabeth and An

We apologize Elizabeth as we still do not have news from our second level. 

Please let me ask to the assigned developer for updates, we will let you know here as soon as we get some. 

Thank you for your understanding. 

Hello: just checking in to see if anyone has had an opportunity to look into the problems with our form.  

Thank you,

Elizabeth and An

Apologies for the inconvenient.

I have just tested your form, you should notice the submission from the support@jotform.com email address, please disregard it.

And I noticed that the widget is still not updating, we only should wait for updates from the assigned developer.

I will submit a reminder again and will update you here as soon as we receive any news about this. 

Hello,

Please open your form on the form builder and update your widget from the widget settings to fix the issue. 

Thank you for patiently waiting till we figured this out. Let us know how it goes.