What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is JotForm site down?

    Asked by Colby  on June 20, 2016 at 12:06 PM

    My forms are not working and http://www.jotform.com/myforms/ will not load correctly.  Do you guys have an outage going on? 

    Page URL:
    http://www.jotform.com/myforms/

    jotform site
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    Answered by Danilo on June 20, 2016 at 01:27 PM

    hello Colby, Good Day!

    sorry for that kind of experience. there should be a delay a minute ago but it should be up in a few moments. also maybe because of the high load of the site or a short maintenance.

    thanks

     

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    Answered by Colby on June 20, 2016 at 01:37 PM

    It's still going on.  Been happening for the last 1.5 hours that we've noticed.  Here's the link to one of our forms that we're experiencing trouble with: http://form.jotform.us/form/50885550166157

     

    http://www.jotform.com/myforms/ is still not loading correctly/completely either. 

     

    Please define the problem that's causing this issue and provide an ETA for resolution.

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    JotForm Support

    Answered by Mike on June 20, 2016 at 02:43 PM

    The service is operating normally at the moment. I have also checked your form in different browsers, but I was not able to reproduce any issues.

    If you are still experiencing any issues with the form, please let us know. If you are getting any specific errors or warnings, include them to your reply if possible.

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    Answered by scolbycook07 on June 20, 2016 at 02:57 PM

    Not working for us and we've tried from Mozilla, Chrome, & IE and 3 different machines.  See below

     

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    Answered by scolbycook07 on June 20, 2016 at 03:01 PM

    In addition to the indented bullet points the conditional logic doesn't seem to be working

     

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    JotForm Support

    Answered by Mike on June 20, 2016 at 03:22 PM

    The style files are not loading on your side for some reason. It might be related to network limitations, security related software which is blocking specific links, or something else.

    Could you please try to load our website by using the next link to see if that makes any difference?

    http://www.jotform.com/?noCDN=true

    The link should load the website bypassing a Content Delivery Network service that we use.

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    Answered by scolbycook07 on June 20, 2016 at 03:26 PM

    Wasn't much help...

     

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    JotForm Support

    Answered by Mike on June 20, 2016 at 04:34 PM

    Please try to open Firefox Web Console to see if there are any errors. If possible, please provide us with a screenshot.

    You may also try disabling security related software installed on your computer (if any) for testing purposes. Also, try to access the site using different computer and/or Internet Service Provider.

    Thank you.

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    Answered by scolbycook07 on June 20, 2016 at 04:42 PM

    Turns out, our DNS servers weren't able to resolve jotfor.ms but we fixed it by using different DNS servers.  Not sure if anything has changed with your side but the last time we know it worked for us was Thursday 6/16/16. 

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    JotForm Support

    Answered by Mike on June 20, 2016 at 05:55 PM

    Thank you for your update. I am not aware about recent DNS updates on our side. Anyway, we will monitor the situation to make sure that everything is right.