Is JotForm site down?

  • Colby
    Asked on June 20, 2016 at 12:06 PM

    My forms are not working and http://www.jotform.com/myforms/ will not load correctly.  Do you guys have an outage going on? 

  • Danilo
    Replied on June 20, 2016 at 1:27 PM

    hello Colby, Good Day!

    sorry for that kind of experience. there should be a delay a minute ago but it should be up in a few moments. also maybe because of the high load of the site or a short maintenance.

    thanks

     

  • Colby
    Replied on June 20, 2016 at 1:37 PM

    It's still going on.  Been happening for the last 1.5 hours that we've noticed.  Here's the link to one of our forms that we're experiencing trouble with: http://form.jotform.us/form/50885550166157

     

    http://www.jotform.com/myforms/ is still not loading correctly/completely either. 

     

    Please define the problem that's causing this issue and provide an ETA for resolution.

  • Mike
    Replied on June 20, 2016 at 2:43 PM

    The service is operating normally at the moment. I have also checked your form in different browsers, but I was not able to reproduce any issues.

    Is JotForm site down? Image 1 Screenshot 20

    If you are still experiencing any issues with the form, please let us know. If you are getting any specific errors or warnings, include them to your reply if possible.

  • scolbycook07
    Replied on June 20, 2016 at 2:57 PM

    Not working for us and we've tried from Mozilla, Chrome, & IE and 3 different machines.  See below

     

    Is JotForm site down? Image 1 Screenshot 30Is JotForm site down? Image 2 Screenshot 41

  • scolbycook07
    Replied on June 20, 2016 at 3:01 PM

    In addition to the indented bullet points the conditional logic doesn't seem to be working

     

    Is JotForm site down? Image 1 Screenshot 20

  • Mike
    Replied on June 20, 2016 at 3:22 PM

    The style files are not loading on your side for some reason. It might be related to network limitations, security related software which is blocking specific links, or something else.

    Could you please try to load our website by using the next link to see if that makes any difference?

    http://www.jotform.com/?noCDN=true

    The link should load the website bypassing a Content Delivery Network service that we use.

  • scolbycook07
    Replied on June 20, 2016 at 3:26 PM

    Wasn't much help...

     

    Is JotForm site down? Image 1 Screenshot 20

  • Mike
    Replied on June 20, 2016 at 4:34 PM

    Please try to open Firefox Web Console to see if there are any errors. If possible, please provide us with a screenshot.

    You may also try disabling security related software installed on your computer (if any) for testing purposes. Also, try to access the site using different computer and/or Internet Service Provider.

    Thank you.

  • scolbycook07
    Replied on June 20, 2016 at 4:42 PM

    Turns out, our DNS servers weren't able to resolve jotfor.ms but we fixed it by using different DNS servers.  Not sure if anything has changed with your side but the last time we know it worked for us was Thursday 6/16/16. 

  • Mike
    Replied on June 20, 2016 at 5:55 PM

    Thank you for your update. I am not aware about recent DNS updates on our side. Anyway, we will monitor the situation to make sure that everything is right.