What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    It seems I have paid multiple times in one month.

    Asked by SMC SEO OPTIMALISATION on June 20, 2016 at 12:44 PM

    Best support,

     

    I paid you recently that:

    19 June 2016 Payment to JotForm Inc. Completed ... - $ 19.00 USD

    17 June 2016 Payment to JotForm Inc. Completed ... - $ 99.00 USD

      Jun 4, 2016 Payment On JotForm Inc. Completed ... - $ 39.00 USD

      May 23, 2016 Payment On JotForm Inc. Completed ... - $ 99.00 USD

     

    Now you have already blocked my forms and I must again pay $ 39.00 to you.

    This is not normal, because I really have no 1,100,000 visitors per month on my websites.

     

    I want to know from you how to solve this, otherwise it makes no sense for me to go on like this.

     

    I expect your response as soon as possible, because you also hampers my income, so I have a lot of financial damage.

     

    Sincerely,

     

    G.M.E. AUE

    Page URL:
    http://seowebmasters.eu/index.html

    and visitors My Forms JotForm USD
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 20, 2016 at 02:07 PM

    Hello,

    I did check your account and found that you have 5 active subscriptions. It seems every time you reached your form views limit, you upgraded your account again. You do not have to upgrade your account multiple time. We will try to solve this issue and process refund. 

    Which subscription plan you want to upgrade to? I would suggest you to retain gold subscription plan which will give you 1 million form views. Do get back to us on this so that we can calculate and initiate refund. 

    We will wait for your response.

    Thank you!