What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I locked out?

    Asked by Tamara Holmes  on June 21, 2016 at 11:40 AM

    Why am I locked out

  • Profile Image
    JotForm Support

    Answered by Kiran on June 21, 2016 at 12:37 PM

    I see that your account is suspended due to the form One Time Payment Authorization in your account since it is collecting credit card information using plain text fields which is not allowed with JotForm. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing forms.

    I have removed the guilty fields from your form and activated your account. Please refrain from adding such fields on your forms to avoid any further suspensions on your account. If you need to collect any payments, it is required to integrate one of the payment tools on the form.

    These payment tools comply with the security standards of PCI/DSS which is mandatory to process online payments.

    Hope this information helps!

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    Answered by Tamara Holmes  on June 21, 2016 at 12:45 PM
    I was unaware how do I just set it up to where a customer just keys in the
    info and I manually process payments? I'm a travel agent and use intuit for
    payments.
    ...
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    JotForm Support

    Answered by Kiran on June 21, 2016 at 01:32 PM

    In the case of processing the payments manually, you may consider enabling the option Authorization only in the payment field so that the credit card information is authorized while the form is submitted.

    This feature is supported by PayPal, Stripe and Authorize.net payment tools at the moment. Once the payment is authorized, the customer will not be charged immediately. You can charge them later from the payment tool dashboard itself.

    Hope this information helps!

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    Answered by Onetravelingdiva3 on June 21, 2016 at 01:45 PM
    Where would I find that option?
    ...
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    JotForm Support

    Answered by Kiran on June 21, 2016 at 01:57 PM

    You may add one of the payment tools (PayPal, Stripe or Authorize.Net) to your JotForm and change the option from the payment field properties. Please see the screencast below that can help you with enabling this option for PayPal.

    Please refer to the guide below that can help you with other payment tools.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    Hope this information helps!

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    Answered by Onetravelingdiva3 on June 21, 2016 at 02:45 PM
    So which one should I use to capture the card info and use to process
    manually via Intuit?
    ...
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    Answered by Onetravelingdiva3 on June 21, 2016 at 02:45 PM
    OK I will try that and send it to myself please don't lock me out again I
    am trying to make sure that it works.
    ...
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    JotForm Support

    Answered by Kiran on June 21, 2016 at 03:04 PM

    Unfortunately, Intuit payments are not currently supported with JotForm. As mentioned, the authorization only option is available with PayPal, Stripe and Authorize.Net payment gateways only. As long as the guilty fields are not added to your forms, it should be fine. The account may be suspended by our anti-phishing filter if it detects any violations of our terms of usage.

    Hope this information helps!