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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why aren't my email notifications getting to me?

    Asked by abbottcontracting on June 21, 2016 at 12:00 PM

    My test emails are not arriving, but I can successfully sent test emails from an email client to larry@abbottcontracting.com.

    Page URL:
    http://www.abbottcontracting.com/contact-us/

    email notifications email Getting Emails href mailto
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    JotForm Support

    Answered by ashwin_d on June 21, 2016 at 12:57 PM

    Hello abbottcontracting,

    I'm sorry for the trouble caused to you.

    Upon checking your email address larry@abbottcontracting.com, I found that it ended up in our bounce list for following reasons:

    Result: 

    larry@abbottcontracting.com is IN 

     the bounce list 

    Reason(s) : smtp;550 5.1.1  - 198.2.180.14 has sent to too many recipients this hour. IB607 

    That is the reason why you were not receiving submission emails. I have now removed your email address from our bounce list and it should work fine. I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!