Why aren't my email notifications getting to me?

  • abbottcontracting
    Asked on June 21, 2016 at 12:00 PM

    My test emails are not arriving, but I can successfully sent test emails from an email client to larry@abbottcontracting.com.

    Page URL: http://www.abbottcontracting.com/contact-us/
  • Ashwin JotForm Support
    Replied on June 21, 2016 at 12:57 PM

    Hello abbottcontracting,

    I'm sorry for the trouble caused to you.

    Upon checking your email address larry@abbottcontracting.com, I found that it ended up in our bounce list for following reasons:

    Result: 

    larry@abbottcontracting.com is IN 

     the bounce list 

    Reason(s) : smtp;550 5.1.1  - 198.2.180.14 has sent to too many recipients this hour. IB607 

    That is the reason why you were not receiving submission emails. I have now removed your email address from our bounce list and it should work fine. I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!