What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why aren't my email notifications getting to me?Asked by abbottcontracting on June 21, 2016 at 12:00 PM
My test emails are not arriving, but I can successfully sent test emails from an email client to email@example.com.
I'm sorry for the trouble caused to you.
Upon checking your email address firstname.lastname@example.org, I found that it ended up in our bounce list for following reasons:
email@example.com is IN
the bounce list
Reason(s) : smtp;550 5.1.1 - 184.108.40.206 has sent to too many recipients this hour. IB607
That is the reason why you were not receiving submission emails. I have now removed your email address from our bounce list and it should work fine. I would suggest you to please test your form again and get back to us if the issue persists.