What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have submitted questions on your support forum but never see them posted

    Asked by BobRundell on June 21, 2016 at 04:16 PM

    I have tried both while logged in and logged out. Using 2 different accounts.  I have also asked a private question weeks ago and never heard anything back.




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    JotForm Support

    Answered by Mike on June 21, 2016 at 06:46 PM

    We are sorry for the inconveniences caused.

    The support forum is quite stable in general, and we do reply to each message we receive. Please re-post your questions, and we will get back to you shortly. It is better to post the questions when you are logged into your account for better tracking.