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BobRundellAsked on June 21, 2016 at 4:16 PM
I have tried both while logged in and logged out. Using 2 different accounts. I have also asked a private question weeks ago and never heard anything back.
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MikeReplied on June 21, 2016 at 6:46 PM
We are sorry for the inconveniences caused.
The support forum is quite stable in general, and we do reply to each message we receive. Please re-post your questions, and we will get back to you shortly. It is better to post the questions when you are logged into your account for better tracking.