I have submitted questions on your support forum but never see them posted

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    Asked on June 21, 2016 at 04:16 PM

    I have tried both while logged in and logged out. Using 2 different accounts.  I have also asked a private question weeks ago and never heard anything back.




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    Answered on June 21, 2016 at 06:46 PM

    We are sorry for the inconveniences caused.

    The support forum is quite stable in general, and we do reply to each message we receive. Please re-post your questions, and we will get back to you shortly. It is better to post the questions when you are logged into your account for better tracking.