I have submitted questions on your support forum but never see them posted

I have tried both while logged in and logged out. Using 2 different accounts.  I have also asked a private question weeks ago and never heard anything back.

We are sorry for the inconveniences caused.

The support forum is quite stable in general, and we do reply to each message we receive. Please re-post your questions, and we will get back to you shortly. It is better to post the questions when you are logged into your account for better tracking.