What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When I submit my form, I dont receive email in my box, but when I click in email test I receive, why did? What am I doing wrong?

    Asked by julianapedra on June 21, 2016 at 05:23 PM
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    Answered by victor on June 21, 2016 at 07:53 PM

    Hello Juliana,

    I have just reviewed your email setting and email address as well. I did not find them in our bounce list. I did notice that you have configured a custom SMTP with your email.

    Can you try using our default email sender address and see if you receive notification.

    Please let us know if this helps.

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    Answered by julianapedra on June 22, 2016 at 12:57 PM

    Thank's, I received with your default email! ;)