When I submit my form, I dont receive email in my box, but when I click in email test I receive, why did? What am I doing wrong?

  • julianapedra
    Asked on June 21, 2016 at 5:23 PM
  • victor
    Replied on June 21, 2016 at 7:53 PM

    Hello Juliana,

    I have just reviewed your email setting and email address as well. I did not find them in our bounce list. I did notice that you have configured a custom SMTP with your email.

    Can you try using our default email sender address and see if you receive notification.

    When I submit my form, I dont receive email in my box, but when I click in email test I receive, why did? What am I doing wrong? Image 1 Screenshot 20

    Please let us know if this helps.

  • julianapedra
    Replied on June 22, 2016 at 12:57 PM

    Thank's, I received with your default email! ;)