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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving notification Emails from form.

    Asked by EurekaSolutions on June 22, 2016 at 05:30 AM

    Hi there, 

     

    I am having an issue in that I have not been receiving any notification emails on my form since 10th June 2016, however there have been multiple submissions.

    Do you know what the cause of this could be?

     

    Many thanks in advance,

    Nathan Ive

    nathan.ive@eurekasolutions.co.uk

    Page URL:
    http://www.eurekasolutions.co.uk/contact-us/

    Emails Submissions thanks receiving
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 22, 2016 at 08:48 AM

    Hello Nathan,

    I'm sorry for the trouble caused to you.

    Upon checking your email address marketing@eurekasolutions.co.uk, I found that it ended up in our bounce list for following reasons:

    Result: 

    marketing@eurekasolutions.co.uk is IN 

     the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have now removed your email from our bounce list and it should work fine now. I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!