Not receiving notification Emails from form.

  • EurekaSolutions
    Asked on June 22, 2016 at 5:30 AM

    Hi there, 

     

    I am having an issue in that I have not been receiving any notification emails on my form since 10th June 2016, however there have been multiple submissions.

    Do you know what the cause of this could be?

     

    Many thanks in advance,

    Nathan Ive

    nathan.ive@eurekasolutions.co.uk

    Page URL: http://www.eurekasolutions.co.uk/contact-us/
  • Ashwin JotForm Support
    Replied on June 22, 2016 at 8:48 AM

    Hello Nathan,

    I'm sorry for the trouble caused to you.

    Upon checking your email address marketing@eurekasolutions.co.uk, I found that it ended up in our bounce list for following reasons:

    Result: 

    marketing@eurekasolutions.co.uk is IN 

     the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have now removed your email from our bounce list and it should work fine now. I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!