New Payment Wizard: not letting the user to manually enter the amount.

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    DrivePayments
    Asked on June 22, 2016 at 05:04 PM

    Hi there,

    We use authorize.net for our recurring payments and the old view was a lot easier for us to set everything up. It allowed us to set durations for recurring payments and the new UI isn't as friendly.

    It's also not letting us do a variable amount for a donation it's asking "Please choose from where to get price" but we have variable checked? It's also now saying " Free for first None then, XXX USD for each month"  We don't want it to say "Free for first none"

    Seems like a lot changed with the update for recurring payments

  • Profile Image
    BDAVID
    Answered on June 22, 2016 at 08:00 PM

    We apologize for the inconvenience, I have reported this issue to our second level. You will be updated via this thread when this gets fixed.

  • Profile Image
    DrivePayments
    Answered on June 23, 2016 at 11:12 AM

    Hi do you have any idea when this might be done? We are needing it this evening to launch the new form. Thank you-

  • Profile Image
    BDAVID
    Answered on June 23, 2016 at 12:26 PM

    Unfortunately, there isn't an estimated time-frame for a resolution. As a temporary solution, you may try setting the form up through the old UI. Simply append "?&old" at the end of the URL when on edit mode of your form, and load the page again:

    When the issue in the new UI gets fixed, you will be notified via this thread.

  • Profile Image
    omur
    Answered on June 24, 2016 at 06:47 AM

    Hello DrivePayments,

    Thank you for reporting the issue. The new interface did indeed prevent you to advance to the next step without setting the price field.

    The issue has since been fixed and deployed to our servers.

    If you have any further question feel free to reply, I'm happy to help!

    Thank you very much