What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New Payment Wizard: not letting the user to manually enter the amount.

    Asked by DrivePayments on June 22, 2016 at 05:04 PM

    Hi there,

    We use authorize.net for our recurring payments and the old view was a lot easier for us to set everything up. It allowed us to set durations for recurring payments and the new UI isn't as friendly.

    It's also not letting us do a variable amount for a donation it's asking "Please choose from where to get price" but we have variable checked? It's also now saying " Free for first None then, XXX USD for each month"  We don't want it to say "Free for first none"

    Seems like a lot changed with the update for recurring payments

    Page URL:
    https://form.jotform.com/61736585261158

    Screenshot
    system recurring payments style donation checked USD
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    JotForm Support

    Answered by BDAVID on June 22, 2016 at 08:00 PM

    We apologize for the inconvenience, I have reported this issue to our second level. You will be updated via this thread when this gets fixed.

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    Answered by DrivePayments on June 23, 2016 at 11:12 AM

    Hi do you have any idea when this might be done? We are needing it this evening to launch the new form. Thank you-

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    JotForm Support

    Answered by BDAVID on June 23, 2016 at 12:26 PM

    Unfortunately, there isn't an estimated time-frame for a resolution. As a temporary solution, you may try setting the form up through the old UI. Simply append "?&old" at the end of the URL when on edit mode of your form, and load the page again:

    When the issue in the new UI gets fixed, you will be notified via this thread.

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    JotForm Developer

    Answered by omur on June 24, 2016 at 06:47 AM

    Hello DrivePayments,

    Thank you for reporting the issue. The new interface did indeed prevent you to advance to the next step without setting the price field.

    The issue has since been fixed and deployed to our servers.

    If you have any further question feel free to reply, I'm happy to help!

    Thank you very much