New Payment Wizard: not letting the user to manually enter the amount.

  • DrivePayments
    Asked on June 22, 2016 at 5:04 PM

    Hi there,

    We use authorize.net for our recurring payments and the old view was a lot easier for us to set everything up. It allowed us to set durations for recurring payments and the new UI isn't as friendly.

    It's also not letting us do a variable amount for a donation it's asking "Please choose from where to get price" but we have variable checked? It's also now saying " Free for first None then, XXX USD for each month"  We don't want it to say "Free for first none"

    Seems like a lot changed with the update for recurring payments

    Jotform Thread 867320 Screenshot
  • David JotForm Support Manager
    Replied on June 22, 2016 at 8:00 PM

    We apologize for the inconvenience, I have reported this issue to our second level. You will be updated via this thread when this gets fixed.

  • DrivePayments
    Replied on June 23, 2016 at 11:12 AM

    Hi do you have any idea when this might be done? We are needing it this evening to launch the new form. Thank you-

  • David JotForm Support Manager
    Replied on June 23, 2016 at 12:26 PM

    Unfortunately, there isn't an estimated time-frame for a resolution. As a temporary solution, you may try setting the form up through the old UI. Simply append "?&old" at the end of the URL when on edit mode of your form, and load the page again:

    New Payment Wizard: not letting the user to manually enter the amount Screenshot 20

    When the issue in the new UI gets fixed, you will be notified via this thread.