Email notification not working on 2 forms

  • Profile Image
    unimelb
    Asked on June 22, 2016 at 09:39 PM

    Hello,

     

    Email notifications not working on these 2 forms.

     

    https://form.jotform.co/unimelb/design-and-print-request-form

     

    https://form.jotform.com/unimelb/order-personalised-env-Jan2016

     

    Our IT have confirmed the issue is not with the University of Melbourne.

     

    Can you please help?

  • Profile Image
    Kevin_G
    Answered on June 23, 2016 at 12:26 AM

    This is because one of the email addresses used in that forms is in our bounce list, here is the reason for that: 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have removed it and you should receive your emails now, would be good to take a look on this guide as well so you can properly set up your notifications to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I can also see you're using a custom sender email address, if the issue still persists, please try setting the sender to the default email address and let us know how it goes.