Email notification not working on 2 forms

  • Profile Image
    Asked on June 22, 2016 at 09:39 PM



    Email notifications not working on these 2 forms.




    Our IT have confirmed the issue is not with the University of Melbourne.


    Can you please help?

  • Profile Image
    Answered on June 23, 2016 at 12:26 AM

    This is because one of the email addresses used in that forms is in our bounce list, here is the reason for that: 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have removed it and you should receive your emails now, would be good to take a look on this guide as well so you can properly set up your notifications to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I can also see you're using a custom sender email address, if the issue still persists, please try setting the sender to the default email address and let us know how it goes.