Why do my submisson email went into my gmail spam folder sometimes?

  • Profile Image
    swifpygal
    Asked on June 23, 2016 at 06:28 PM

    Hello,

     

    https://form.jotform.com/51510814436146

     

    my submission email normally send to my gmail inbox successfully. Recently, there are many instances where the email was treated as spam by gmail.

     

    Please help to resolve this.

     

    Stephanie Tang

  • Profile Image
    BDAVID
    Answered on June 23, 2016 at 06:50 PM

    White-list our domain names within your email service provider, to avoid notifications going to spam, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Open a new thread if you need anything else, we will be glad to assist you.