What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why do my submisson email went into my gmail spam folder sometimes?

    Asked by swifpygal on June 23, 2016 at 06:28 PM

    Hello,

     

    https://form.jotform.com/51510814436146

     

    my submission email normally send to my gmail inbox successfully. Recently, there are many instances where the email was treated as spam by gmail.

     

    Please help to resolve this.

     

    Stephanie Tang

    Page URL:
    http://www.juzplaykids.com/#!waiver/cue5

    email spam folder JotForm submission email hello inbox
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 23, 2016 at 06:50 PM

    White-list our domain names within your email service provider, to avoid notifications going to spam, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Open a new thread if you need anything else, we will be glad to assist you.