What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Theme Builder won't open.

    Asked by solargorilla on June 24, 2016 at 03:38 AM
    Same problem here. Theme builder won't open.
    themes theme builder
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    JotForm Support

    Answered by Mike_G on June 24, 2016 at 04:06 AM

    We would like to apologize for any inconvenience this is causing you. May we know if this is happening to all of your forms or just a specific form in your account? May we also know which browser were you using when you're experiencing the issue? Have you been experiencing this before or you are experiencing it just now?

    I have tried accessing Themes on your forms and have not experienced any issues.

    I would advise you try to open it with your browser's console opened and see if there are errors.

    If you see any errors, please feel free to get back to us and, if possible, please provide us a screenshot of the error(s). 

    How-to-include-screenshot-image-in-the-support-forum

    We will wait for your response. Thank you.