What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are forms saying eu.jotform.com when being edited? Do my customers need to be from the same region as I am to submit my forms?

    Asked by Roxboro on June 24, 2016 at 10:35 AM
    Also I am in Europe right now and I am not sure why the url down below says    eu.jotform.com...

     

    Another question...If I make up jot form registrations in jotform (I live in Canada) ...can I send the link to the form to someone in Argentina ..? and can they fill it out?  or does it have to be in Canada?

  • Profile Image
    JotForm Support

    Answered by Boris on June 24, 2016 at 10:57 AM

    When you are logging into JotForm from Europe, you will be automatically redirected to our EU site, a restriction legally imposed on us by the Safe Harbor invalidation late last year:

    https://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation

    Your forms themselves and your account data are not moved to our EU datacenter, but as you are logging into our site from Europe, we must by default redirect you to our European site. That is why your forms in the Form Builder were using links such as this:

    https://eu.jotform.com//?formID=53418497620965

    Your customers who are submitting your forms can be from anywhere in the world, same as you. People from Argentina can submit your forms just as well as people from Canada for example, or Germany, or Australia, etc.

    So regardless of where you are when you are creating your forms, your customers from around the world can fill out the forms if you provide them with your form links. And they can do that just as easily as accessing any other website.

    If you need any further clarifications, Sue, please let us know. Thank you.