What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account is over quota but my submissions are well within limits.

    Asked by dovercourtpark on June 27, 2016 at 08:51 AM

    HI,

     

    I have a free account which allows me 1000 form submissions however mine is well below that this month yet it still says I am out of form submissions.

     

    Regards

    Steve

    Submissions a out of form
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 27, 2016 at 09:41 AM

    Hello Steve,

    Please note that in free account you can receive up to 100 form submissions and 1000 form views.

    I did check your account and found that you have received 1074 form views and that is the reason why your account is currently over quota and all your forms are disabled. Please note that every time your form is loaded in browser or the webpage where you have embedded your form is loaded in browser, it is counted as valid form view. To solve your account issue, we can offer you two possible options:

    #1. We can double the current form view limits of your account. You can have a total of 2,000 monthly form views on your account.

    #2. We can completely remove the form view limits, but you will have to agree to add footer with the JotForm's logo on all of your forms. Showing the JotForm logo is completely optional and you can any time enable/disable it form your account setting page. Please check the screenshot below:

     

    We will wait for your response.

    Thank you!