What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form views are not matching with analytics count

    Asked by vivxgraphix on June 28, 2016 at 12:05 PM

    I have been all through my account and I cannot see how I have blown through 7,900 views.  I have checked the monthly analytics of each form and cannot see how all of them add up almost 8,000 views.  Please scan my account and see which form or forms are the problem or if your system is the problem.  Thank you.

    views problem analytics checked My Account
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    JotForm Support

    Answered by Kiran on June 28, 2016 at 01:14 PM

    As I check your account, I see that it has 113 forms with 8030 form views which is an average of 75 views for each form in your account. I have tried recalculating the form views count and the form views are now 7951 which is not a big difference. Since there are more than 100 forms in your account, I could not check each form. However, on a random check I see that there are up to 200 views from 10 views for some forms which may be matching the average.

    Could you check if any of the forms are embedded on your websites or shared publicly that might receive more form views? Also, please be noted that each time the form is loaded, it is counted as a view. Please refer to the FAQs of the form views that might help.

    https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about

    You may disable the unnecessary forms in your account so that the form views will not be counted for the disabled forms.

    Hope this information helps!