My account has been disabled

  • Emily Essig
    Asked on June 28, 2016 at 3:51 PM

    I am trying to generate a sales report and I was disabled for phishing.  Please let me know how to adjust the form and reactivate my account; I am not asking for sensitive information.

    Thanks!

  • David JotForm Support
    Replied on June 28, 2016 at 4:23 PM

    There were various fields in your revenue report form that set off our phishing detector.  References to credit cards and things of that nature tend to cause immediate suspensions.  I checked your form and it does look to be within our terms of use.  I whitelisted your form and activated your account.  You should no longer have any trouble with that form and your account is enabled once again.