What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has been disabled

    Asked by Emily Essig  on June 28, 2016 at 03:51 PM

    I am trying to generate a sales report and I was disabled for phishing.  Please let me know how to adjust the form and reactivate my account; I am not asking for sensitive information.

    Thanks!

    My Account thanks and information
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    JotForm Support

    Answered by david on June 28, 2016 at 04:23 PM

    There were various fields in your revenue report form that set off our phishing detector.  References to credit cards and things of that nature tend to cause immediate suspensions.  I checked your form and it does look to be within our terms of use.  I whitelisted your form and activated your account.  You should no longer have any trouble with that form and your account is enabled once again.