What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to complete a security check, even though IP is whitelisted

    Asked by Mady on June 29, 2016 at 06:10 AM
    plz help am not able to whitlist it, though it says it has been whitw listed, i get the same page over an over
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    JotForm Support

    Answered by Boris on June 29, 2016 at 06:14 AM

    I'm afraid it is unclear where you have seen the "whitelisted" message, and there aren't any JotForm accounts registered with the email address you are currently using.

    Could you please describe in more details what is the exact issue you are experiencing?

    If you are having troubles submitting a JotForm form, please provide us the URL of the form you are trying to fill out, so we can better check what may be causing the issue for you.

    We look forward to your response with more details. Thank you.